FAQ

DO YOU MAKE PRODUCTS FOR ALL AGES?

Yes, I make custom products for babies, toddlers, youths and adults.

WHERE CAN I SHOP YOUR PRODUCTS IN PERSON/ IN STORE?

You can currently find my products at Markets By Dream Day in Bowmanville.

Markets by Dream Day Bowmanville - 62 King Street West

DO YOU TAKE CUSTOM ORDERS?

Yes, please email customlywrappedcreations@hotmail.com with what you’re looking for and I will get back to you within 48-72 hours.

DO YOU SHIP?

Yes, shipping rates will be applied at checkout. Please keep in mind once it’s been shipped I have no control over date of arrival. Tracking information will be provided.

WHAT IS YOUR CURRENT TURN AROUND TIME?

Currently it is two weeks. Please note during the holiday season this will change. Follow us on IG for all updates and the latest information.

WHAT'S THE CARING INSTRUCTIONS FOR THE APPAREL?

All clothing can be thrown in the washer, I recommend cold water (no fabric softner). For best results, hang to dry or put them in the dryer on DELICATE cycle.

I HAVE AN ISSUE WITH MY ORDER, HOW DO I GET IT RESOLVED?

Please send an email to customlywrappedcreations@hotmail.com and provide your full name and order number.

CAN I RETURN THE SHIRT I ORDERED? IT DOESN'T FIT.

Unfortunately refunds cannot be issued as products are made to order. Please review all details and size charts on listings prior to ordering. If you have any issues with an order please email customlywrappedcreations@hotmail.com. Please allow 24-48 hours turnaround time for emails.

CAN I EMT?

Yes, please select that option if needed at checkout. Please add to notes the name the EMT would be coming from if different than your name on the order form. Also note, if EMT is selected, it's auto deposit and no password is required.